Earlier last week I tried calling Anthem/ Blue Cross yet again, hoping to find out what happened to the online payment I'd made for my Obamacare premium. My bank account still showed it as having not been paid. I got the same message as last time: They were unable to respond at that time and to call back later.
At least they'd changed their menu message and included asking if I was calling in regards an online payment problem. It might have been the next day I saw an article in some newspaper saying all kinds of people were having problems with online payments with Anthem/ Blue Cross, but it didn't have any suggestions on what to do. At least I knew I wasn't alone.
Lo and behold, a couple days ago I get a letter from Anthem/ Blue Cross in the mail. It says something along the line of, You can now make payments online...They also included an envelope and payment stub should I decide to just mail them a check. I decided to try the online method again.
Got to their web site where it asked me my account identification number. I saw some ID number on the letter they sent me so used that. Nope, it said it was invalid. I went to my Savers mailbox and found the verification e-mail I received when I'd first made my online payment. It had an ID number so I used that. It seemed to work, but after I continued on with the process and thought I'd completed it I got a message, Online Payments Not Available.
Oh, well. I just went ahead, wrote out a check and mailed it to them. The very next day, despite my check certainly not having arrived at its destination, I received a card from Anthem/ Blue Cross showing all my insurance info and saying it was effective January 1.
I guess that's it, two days short of a month since I tried to make the first online payment. I'll still be checking to see how long it takes my check to clear.